You are here to take charge

Can You Set a Limit at Winz Casino?

Play only from 18+, and every Winz Casino account carries deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion.

Set your limit

ALSI-731130 LicensedRegulated by Anjouan Offshore Finance Authority. Audited by eCOGRA and QUINEL. Dispute resolution through SIQ.

Five things to know

Your Ground Rules, Laid Out

You will know the age rule, the licence behind the site and where to call when you want to talk.

Minimum age18+

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-731130

National registerBetStop

National Gambling Helpline1800 858 858

Limit requests by email[email protected]

Your control panel

Limits and Controls Living in Your Account

Use this block the moment you decide how much time and money play may take.

What can I cap?

This caps what you can put in during a chosen period, so the decision is made once rather than at each payment screen. Switch it on before your first session, not after money is gone.

A ceiling for the bad days

It sets the most you are willing to lose in a period and holds you to it. Turn it on when a losing run would sit badly with your week.

Awareness of the clock

A quiet prompt appears after a stretch of play, telling you how long you have been at the tables. Switch it on if hours slip past unnoticed.

Cooling-off periods

This takes a break from play in your account, giving you space to step back and think. Choose it when you need distance without closing the door.

What if I need to stop?

Self-exclusion locks your account against play for the period you choose, so the decision cannot be undone in a weak moment. Use it when you have decided to stop.

Your limit, step by step

When You Want a Boundary in Place

These four points take you from thinking about a limit to having one working in your account.

From menu to controls

Open your profile from the account menu and look for the section covering limits and controls, alongside your personal details and payment settings.

Choose which cap you need

Pick the limit that matches your concern: money in, money lost, or the length of a session. Check the wording so you know which figure it caps.

Pick your period

Choose the period the limit should cover. Read the summary before you save, because it shows exactly what you are agreeing to.

Save it and check it

Save and confirm the change. The new figure then stands in your account, and support answers any question about it at [email protected].

You Are Not Alone

When You Want to Talk to Someone

You will have three Australian services noted, each free and confidential, and know which one fits your situation.

National Gambling Helpline

Reach the counsellors any hour on any day of the year for free confidential chat, email support and self-help tools, plus a directory of local services for you or a relative. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Sit in on peer support meetings held around the country, where people who gamble and their families share experience openly in a confidential setting with others who understand. gaaustralia.org.au

National Debt Helpline

Ask for free financial counselling about gambling debt, available weekdays during business hours; this service helps you and your household make a plan without judgement. ndh.org.au

A Break for a Day, A Stop for Months

A Short Step Back. Take a cooling-off period from your profile when you want hours or days away. Choose the length when you set it, confirm, and access pauses until the period finishes on its own.

Before and After You Ask. Choose self-exclusion in the account to close access for a long stretch, with no early return once it starts. Set the length in your profile and confirm it.

Add Your Name to BetStop. BetStop is the Australian Government register run by ACMA, open to anyone for a minimum of three months. Apply through the register, nominate a support person if you wish, and ward off new accounts. betstop.gov.au

A safer home screen for everyone

What proof is needed? Proof of age stands as a condition of holding an account here, and nobody below 18 may play. Upload your proof of identity and proof of address before your first withdrawal, because verification takes up to 52 hours.

Filter first, relax later. Install a gambling-blocking filter on any shared laptop, tablet or phone, and switch on screen-time locks for younger users. That single step keeps the site out of reach when you are not in the room.

A first conversation that helps. Choose a quiet moment, describe what you have noticed and ask how things are going, without blame. The National Gambling Helpline on 1800 858 858 advises relatives too, around the clock, free of charge.

Read These Signs and Choose a Limit

Noticing these signs early keeps play in the fun zone, where it belongs. A limit set before you play, or a pause, is the smallest first step you can take and often the one that works.

Read through these and see honestly whether any of them sound familiar.

Playing longer than you planned
Chasing money already lost
Hiding your play from family
Borrowing cash to keep going
Deposits that creep upward
Feeling restless when you stop
Play crowding out sleep or work

Support and safeguards

Limits, pauses and lasting choices

Once you finish, you will know which controls you hold and where extra help sits.

Why does the casino ask for my age before I can play?+

Australian law and this licence both keep the site for adults, so your date of birth and identity documents are checked before play begins. Only players aged 18 or over can open an account, place a deposit or claim anything attached to it. Anyone younger is refused and any funds returned.

Can the helpline advise a family member as well as the player?+

Yes, relatives are welcome to call the National Gambling Helpline, which runs around the clock, every day of the year, and charges nothing. Counsellors talk through what you are seeing, suggest ways to raise it gently and point you to services close to home.

Can I shut my account permanently instead of pausing it?+

Yes, you can ask for permanent closure at any hour by contacting the support team, who answer live chat, email and phone around the clock. Say plainly that you want the account closed rather than rested, and the team will confirm what happens next.

Does excluding myself here keep me out of other casinos too?+

No, a self-exclusion set inside your Winz Casino account covers this account only. Reach beyond it by joining BetStop, the national register run by the Australian Government, which stops registered people betting with licensed online and phone wagering providers. Signing up takes about five minutes and a support person may be nominated.

Is it possible to end a self-exclusion sooner than planned?+

No, the period you choose runs in full, so think about the length before you confirm it. BetStop follows the same rule: the shortest period is 3 months, and early cancellation is possible only after at least 3 months, with a statutory declaration that you have seen a counsellor or GP.